Return Policy
Return & Refund Policy
Thank you for shopping with Code Two Zero! We strive to ensure you’re completely satisfied with your purchase. However, due to the custom-made nature of our products, we have specific guidelines for returns and refunds. Please read the policy carefully.
1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will happily provide a replacement or refund.
Here’s how to proceed:
Timeframe: Notify us within 30 days of receiving the item.
Proof: Send an email to code20.store@gmail.com with the following details:
Your order number
A description of the issue
Clear photos of the item and packaging showing the issue
Resolution: Once your claim is verified, we will send a replacement or issue a refund.
2. Non-Refundable Situations
Due to the custom nature of our products, we cannot accept returns or provide refunds for:
Buyer’s remorse (e.g., change of mind).
Incorrect sizes chosen by the customer.
To ensure proper sizing, please refer to the size charts provided on each product page before ordering.
3. Cancellations
Orders can be canceled within 24 hours of purchase. After this timeframe, production begins, and cancellations are no longer possible.
4. Exchanges
We do not offer direct exchanges. If you need a different size or design:
Place a new order for the correct product.
Contact us about the original item if it qualifies for a return under our damage/defect policy.
5. How Refunds Are Processed
Refunds are issued to the original payment method.
Please allow up to 7-10 business days for the refund to appear in your account after it’s processed.
6. FAQs
Q: How do I track my order?
A: Once your order ships, we’ll send you a confirmation email with tracking details.
Q: What if my package is lost in transit?
A: If your package is lost or significantly delayed, please contact us at code20.store@gmail.com, and we’ll work with the shipping carrier to resolve the issue.
Q: Can I return an item for a different size?
A: Since our products are custom-made, we cannot accept returns for sizing issues. Be sure to check the size guide before ordering.